Terms of Sale | United Coffee Company

Orders received before 3pm Mon to Fri will be dispatched on the following business day. Orders placed on Sat or Sun will be processed on the following Monday and dispatched on Tuesday.
Delivery is usually within 3 days from the date of dispatch. Delivery times are estimates and may be subject to delays. We will notify you of any significant changes to the expected delivery date.
Delivery is free for orders exceeding £100.00. Orders below this threshold will incur a a delivery charge of £9.99 + VAT.
Order processing, dispatch and delivery times will be affected by public holidays.

Prices are quoted in GBP and exclude VAT where applicable.
Prices are subject to change without prior notice.
The price applicable is the one stated on the pro forma invoice at the time of payment.

All payments must be made in advance of the provision of goods.
Full payment of 100% of the total invoice value is required before goods or services will be processed and dispatched.
A pro forma invoice will be issued, detailing the total amount due. This invoice must be paid in full prior to the provision of any goods or services.

A pro forma invoice will be issued upon receipt of the order, outlining the total amount due, including any applicable taxes, shipping costs, and other charges.
This pro forma invoice serves as a preliminary bill and not a demand for payment. It is provided to confirm the cost and facilitate payment.

Payment will be deemed confirmed upon receipt of the full amount into our designated account.
An official receipt will be issued once payment has been verified and processed.

Upon delivery, you will be required to sign a proof of delivery note. Please verify that all items have been delivered and are free of damage before signing.
Any shortages or damages must be noted on the proof of delivery. If you choose to accept damaged items, please mark the proof of delivery as “Accepted Damaged.”
We are unable to collect items once signed for. If goods are defective or do not conform to the agreed specifications, you have the right to request a recall or return.
To exercise this right, notify us in writing within 3 days from the date of delivery, providing details of the fault and any supporting documentation. We will provide instructions for returning the faulty goods, and any approved returns will be processed according to our returns policy, which may include a refund or replacement. This right does not affect your statutory rights.

Any disputes or concerns regarding the pro forma invoice or payment should be raised within [number] days from the date of issuance.
Disputes should be submitted in writing to [contact information]. We will make reasonable efforts to resolve any issues promptly.

We shall not be liable for any failure or delay in delivery due to circumstances beyond our control, including but not limited to natural disasters, strikes or disruptions in the supply chain.